Frequently Asked Questions About Getting An ETA

Frequently Asked Questions About Getting An ETA

At Travel ETA, we often get many questions from clients. Aside from the usual queries about processing times, payments, etc (all of which can be found in various articles on this blog), we’ve also been asked a few other items and thought that these answers to these might be useful to others.
So today, we’ve compiled our first round of Frequently Asked Questions for your viewing.
There’s no such thing as a silly question, and as we always say, it’s better to be safe than sorry.
 We hope these help!

I’ve put in the wrong information, can I correct it?
We understand that mistakes happen, and you don’t realise your error until after you’ve submitted it.
If your application has not been processed yet, then yes, you still have a chance to edit your details.
However, if your application has already been processed, then you will need to reapply and pay for a new ETA.
We highly recommend that you double check and triple check your details when filling in your application before submitting.
I just applied for an ETA through Travel ETA, how will I get the reference number?

If you applied through our site, we will send your results to your email address. Once your application has been approved, you will be sent an email with confirmation of your ETA and the expiry date.

It is not possible to provide a reference number as this is only issued by the Australian Government for clients who apply directly through that site.

You can read more detailed information about checking your ETA status here.
How long can I stay in Australia if I apply for an ETA?
An ETA is electronically linked to your passport and can be valid for up to twelve months or until your passport expires. With a valid ETA, you can travel to Australia as often as you want during the validity period for short stays up to 3 months at a time.
Which countries are eligible for an ETA?


  • Andorra
  • Austria
  • Belgium
  • Brunei
  • Canada
  • Denmark
  • Finland
  • France
  • Germany
  • Greece
  • Hong Kong (SAR of China)
  • Iceland
  • Ireland
  • Italy
  • Japan
  • Liechtenstein
  • Luxembourg
  • Malaysia
  • Malta
  • Monaco
  • Norway
  • Portugal
  • Republic of San Marino
  • Singapore
  • South Korea
  • Spain
  • Sweden
  • Switzerland
  • Taiwan*
  • The Netherlands
  • United Kingdom—British Citizen
  • United Kingdom—British National (Overseas)
  • United States
  • Vatican City.
*must not purport to be an official or diplomatic passport


What if my country is not on the list?
If your country is not on the list, then you will not be able to apply for an ETA and will need to apply for an EVV or a Visitor Visa instead.
Please visit to start your Visitor Visa application.
Why can’t I get a simple answer to my question on Facebook or Twitter?
Some questions are considered visa advice – and each application is different.
Therefore, our team needs to look at your profile and details carefully before recommending solutions.
No advice should be provided to you on social media, nor should any sensitive be passed through any social channel.
For your safety, it is best if you submit your questions through your profile area as it is a secure site, and our staff can see all the necessary information to provide you with the best advice moving forward.
So if you can’t answer my question on Facebook, why do you have a page?
On Facebook, we can answer and assist with certain things such as:
  • Any technical issues you are experiencing with the site
  • If you are unable to login/access to your account
  • If you are unable to send a message through your profile
  • If you need urgent help and need to have someone on our team contact you
We can understand how frustrating it would be to not be able to get a straight answer on social media. And while we strive to make things easier for you, we also want to ensure that you get the best solutions to your questions, some of which cannot be answered on Facebook (see the point above).
Have we missed any? Let us know in the comments below, tweet them to us @traveletaAU or connect with us on Facebook

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